1. Who we are
Sugar Plug 2.0 is the UK sweets, snacks and drinks retailer operating at sugarplugs.com. We are responsible for personal information collected through this website. Contact us at sugarplug2.0@gmail.com or 07947 451910 for privacy enquiries, including requests for our postal correspondence details.
2. What we collect
When you use the website, create an account, make a purchase or get in touch, we may collect your name, email, phone number, billing and delivery details, account and order history, customer messages, IP address, browser information and security/session data. Payment card information is handled by the payment processor, rather than stored in the website database.
3. How and why we use data
We use information to provide accounts, fulfil orders, process payments, arrange deliveries, send transactional emails, assist customers, prevent fraud and comply with legal duties. Our lawful bases include performance of a contract, legal obligations and legitimate interests in customer support and website security. We request consent where required for optional marketing or non-essential cookies.
4. Who we share it with
We may share relevant information with Stripe for payments, Evri and local couriers for deliveries, Vercel for website hosting, Neon for data storage and Google/Gmail for transactional messages. Other essential suppliers may assist with running our business. We do not sell customer personal information. Information may be disclosed when required by law.
5. Cookies and security
Necessary cookies may support the launch access gate, account login, basket, checkout and security. Optional analytics, advertising or other non-essential cookies will be explained and consent sought where legally required before they are used. Restricting essential cookies may affect site functionality.
6. Retention and international transfers
We keep personal data only as long as necessary for the relevant purpose. Order and accounting records may need to be retained for around six years or longer where required by law. Other information is reviewed against service and legal requirements. Some suppliers may process data outside the UK; applicable transfer safeguards or adequacy arrangements will be used where required.
7. Your rights
Depending on the circumstances, you can request access, correction, deletion, restriction or portability, object to certain processing, and withdraw consent where relied upon. Email sugarplug2.0@gmail.com to exercise your rights. You can complain to the UK Information Commissioner's Office at ico.org.uk.
8. Changes to this notice
We may update this policy when our website, suppliers, operations or legal requirements change. We will indicate the updated date on this page.