1. About us
Sugar Plug 2.0 sells sweets, snacks, drinks and Pick n Mix through sugarplugs.com. We supply orders by delivery only. For questions, complaints or postal correspondence arrangements, contact sugarplug2.0@gmail.com or call 07947 451910.
2. Products and orders
Please review the product description, price, quantity, dietary information, ingredients and allergens before ordering. Submitting an order is an offer to buy. We accept an order when we send an acceptance or dispatch confirmation. If we cannot fulfil an order, we will explain and refund any payment collected for the unavailable goods. Packaging and supplier recipes may vary.
3. Prices and payment
Prices are in pounds sterling and applicable delivery charges are shown before payment. Prices include applicable taxes. Accepted payment methods are offered at checkout; payments may be processed securely through Stripe. Do not send card information by email. Promotions apply subject to displayed conditions.
4. Delivery
We offer local delivery and courier delivery, including Evri, to eligible addresses. Options, costs and expected delivery times are shown during checkout. One-hour local delivery and next-day Evri delivery are advertised services, subject to the service selected and circumstances. We will advise of substantial delays and statutory delivery rights remain unaffected. See our Delivery page for more information.
5. Cancellation and returns
Consumers generally have 14 days after receiving eligible online orders to cancel without giving a reason. Exceptions may apply where the law permits, including goods liable to deteriorate or expire rapidly, hygiene-sealed goods that have been unsealed, and qualifying personalised items. Not every sweet or Pick n Mix order is automatically excluded. Email sugarplug2.0@gmail.com with your order number and cancellation request. Eligible goods should normally be returned within 14 days of cancelling. The buyer may have to pay direct return costs where lawful. We will refund eligible cancellations, including standard outward delivery where required, within statutory timescales.
6. Faulty or incorrect orders
Your Consumer Rights Act 2015 rights remain unaffected. If an item arrives damaged, is faulty or differs from its description, tell us promptly with the order number and photos where useful. We will arrange the appropriate statutory remedy, such as a replacement or refund. Please refer to our Returns page for support information.
7. Allergens and food safety
Always check individual packaging for ingredients and allergen warnings before consumption. Imported products may have different recipes or labels, and ingredients can change. Contact us before ordering if you need help with a dietary restriction. Product packaging and verified supplier information take priority over category filters.
8. Website accounts
Keep your login credentials secure and provide accurate order information. You must not misuse or interfere with the website or payment processes. Access may be restricted where necessary for security or fraud prevention. See the Privacy Policy for our handling of personal data.
9. Consumer protection and law
Nothing in these terms excludes rights or liabilities which cannot lawfully be excluded, including liability for fraud or negligence causing death or personal injury. Applicable UK law governs orders without removing mandatory consumer protections in your part of the UK.
10. Cancellation notice
You may email sugarplug2.0@gmail.com with: I wish to cancel order [order number], received on [date]. My name is [name] and my contact details are [details]. We will explain the relevant return process.